Employee ⁄ Associate Satisfaction
For this you need effective SYSTEMS, effective COMMUNICATION and, that most ephemeral quality, a nurturing CULTURE that leads to ENGAGEMENT on the part of your employees or associates achieving, ultimately, LOYALTY on the part of your guests.
create a nurturing culture, where all members of the staff team are pro-actively looking for ways to welcome and cherish your guests? A culture where your associates work collaboratively across teams to seek ways to achieve this and ensure that hospitality is at the forefront of their modus operandi?
create a nurturing hotel; one where guests feel that they are individually important, where they are acknowledged throughout their stay as though welcomed invitees in a luxurious yet ‘family home’ and they feel that their needs are personally recognised and of paramount importance?
find out ways to reduce the likelihood of poor performance in any part of the hotel?
improve the operating ‘systems’ and communication across the organisation so that time is maximised to the full?
form effective staff teams that can multi-task to different roles efficiently in the interests of guests and the smooth and efficient running of the hotel?
improve the way associates and teams work alongside each other and you?
improve associate commitment, ownership and engagement with the values of the hotel?
retain valued associates?
create sound succession planning and recruitment processes so that staff turnover has the least impact on the smooth running of the hotel
empower your associates so they can deal smoothly with negative criticism and complaints so that guests feel their views are valued and are likely to retain a positive view of the hotel?
track performance day by day, month by month and year on year across the four metrics, so that you can see the progress you and your associates are making?
Contact us today on firstname.lastname@example.org or fill in the enquiry form on the ‘Get in Touch’ page.
We will get back to you as soon as possible to arrange a FREE consultation!
We have the knowledge, skills and understanding
that can help you take your hotel to the next level!
WE HAVE THE TRACK RECORD TO PROVE IT.
The rates for our Hospitality services differ from our general pricing plans, so please contact us for more information.
Fill in the Enquiry Form on the ‘Get in Touch’ page or email us on admin@well-tree-learning to arrange for a FREE consultation meeting to discuss your requirements so that the appropriate package of support can be constructed in the most cost-effective way.
WE CAN HELP YOU MAKE THE DIFFERENCE FOR YOUR GUESTS...
THAT MAKES THEIR STAY MEMORABLE
WE CAN HELP YOU MAKE THE DIFFERENCE FOR YOUR ASSOCIATES
SO THEY WANT SUCCESS
At the end of this strategy session you will have:
created a sense of clarity of the hotel you want to offer your guests
found out the essential building blocks for streamlining so that you can achieve it in the shortest possible time
discovered the #1 thing that is stopping you from having what you want
identified the most powerful actions that will move you towards achieving your dreams for your ideal hotel, and
at the end of the Explosive Growth Strategy Session you will be filled with the excitement of knowing EXACTLY what to do next to create the hotel you really want to offer your guests and what's more you'll feel totally EMPOWERED!